Dr. Mark Mabus, vice president of electronic health records and chief informatics officer, Parkview Health, accepted the KLAS Arch Pinnacle Award on Wednesday in Salt Lake City. The award recognizes health systems that have proven top technology use and experience for physicians. Photo provided by Parkview Health.

News Release

FORT WAYNE — Parkview Health has been honored with the Pinnacle Award from the KLAS Arch Collaborative, recognizing exceptional performance in electronic health record experience and effectiveness. Among 126 health systems using the Epic platform, Parkview ranked in the 98th percentile for physician experience, distinguishing itself as one of only six systems nationwide to earn the Pinnacle Award for physician satisfaction.

Parkview was also recognized as the top-performing medium-sized health system out of 10 in its category for this year’s program.

“Parkview’s Epic system is a powerful tool supporting the work our physicians do, and this recognition from the Arch Collaborative affirms we’re using it to the best of its capability,” said Dr. Mark Mabus, vice president of electronic health records and chief medical informatics officer. “User experience is a major focus of this survey, and our ranking shows that not only are we empowering our providers to do their job efficiently, but making it easy and convenient to do so.”

The Arch Collaborative, an initiative by KLAS Research, unites healthcare organizations in the pursuit of improved clinician experiences with EHRs. Through standardized benchmarking and collaborative learning, the program identifies and promotes best practices to reduce burnout, boost efficiency, and enhance patient care.

Parkview has implemented several innovative strategies to improve EHR engagement, including:

Personalized 1-on-1 provider coaching sessions, Short, targeted informational content in place of long training modules, Creative, and engaging materials such as music videos and interactive tools to reinforce best practices.

Previously, Parkview conducted internal surveys to evaluate EHR usage. By joining the Arch Collaborative, the organization aimed to benchmark itself against national peers.

“These organizations recognized with our KLAS Pinnacle Award have reached a level of physician or nurse effectiveness with the EHR that few organizations have achieved,” said Adam Gale, CEO and cofounder of KLAS Research. “They have both learned from and contributed to Collaborative-verified approaches to improving EHR experience. This is a win for nurses, physicians, and ultimately, their patients.”

Parkview’s recognition by KLAS adds to a growing list of accolades for technology excellence, named to Epic’s Honor Roll for five consecutive years, an eleven-year streak as a “Most Wired” health system by the College of Healthcare Information Management Executives, and achieved Stage 7 certification in 2023 from the Healthcare Information and Management Systems Society , the highest level possible.

“Parkview’s attention to technology benefits our entire healthcare ecosystem — from physicians and providers to our patients,” said Dr. Ray Dusman, president, physician and clinical enterprise, Parkview Health. “Staying on the forefront of emerging technology makes our physicians and providers more efficient, improves quality and safety of care, ensures the security of healthcare data, creates an excellent user experience, and drives value for our patients. This recognition from KLAS shows that Parkview is already among the best in the industry even as we continue to pursue new opportunities in technology.”

For more information about the KLAS Arch Collaborative, visit klasresearch.com/arch-collaborative.