Macy Carlile, center, is pictured with Julie Foster and Jennifer Hatcher of the Bowen Center. Photo provided by Warsaw Area Career Center.

News Release

WARSAW — Macy Carlile is working as a patient services intern at the Bowen Center through the Warsaw Area Career Center’s Work-Based Learning program offered by Warsaw Community Schools.

Carlile is the daughter of Tara and Hunter Carlile. She plans to attend Grand Valley State University or Hope College.

What are your job responsibilities? “I am the first point of contact for both scheduled and walk-in patients. I coordinate and schedule appointments. I also organize, maintain and update client records,” Carlile said in a news release.

How has this position been helpful to you? “This position has helped me control my emotions while talking to customers I don’t agree with.”

What have you learned? “I have learned how to make phone calls using the online system Phreesia,” said Carlile.

How is this job preparing you for the future? “This job is preparing me for the future by understanding how a nonprofit business is run, as well as learning how to balance school, family, sports and other responsibilities.”

What do you like about this job? “My favorite thing is the people and how understanding and patient they are with me,” Carlile said.

What Career Center classes have you taken in your pathway? “Principles of Business Management, Marketing Fundamentals, Accounting Fundamentals, Strategic Marketing, Personal Financial Responsibility.”

Julie Foster serves as Carlile’s supervisor during the internship.

What duties does this student perform? “She checks in patients, verifies insurance, updates demographics and takes payments,” Foster said. “She also makes sure that accounts and balances are correct. Macy answers the phones, which involves scheduling, taking payments and transferring calls to the right department.”

How is this job preparing this student for the future? “Her position is preparing her for the future by learning great customer service and how to handle difficult situations. Also, overall experience for being in the workforce and the responsibilities it entails.”

What do you think of the WACC Work-Based Learning program? “I think work-based learning is a great program,” said Foster. “It gets students out into the real world to experience things while they are still in high school.”

Why were you willing to partner with the WACC in this program? “We have partnered and been a part of the work-based learning for many years. We think it is a great opportunity for students to get the experience in the real world.”