Akron Concrete Products, Inc. was recently awarded the 2013 Ultimate Service Provider designation by Wilbert Funeral Services Inc. (WFSI). The Ultimate Service Provider is the highest service honor possible for Wilbert licensees and is earned by passing rigorous on-site inspections in manufacturing and service.
All Wilbert licensees are subject to regular inspections by WFSI field service engineers who evaluate numerous factors including compliance with vault manufacturing specifications and procedures, graveside service components such as well-maintained tents, chairs and polished lowering devices, clean service vehicles and knowledgeable, professional service personnel.
“Wilbert has by far the most stringent inspection procedures in the industry,” said Bobby Morgan, WFSI’s Director of Field Services. “In order to earn Ultimate Service Provider, a licensee must receive at least 8 points out of 10 in each and every category that is scored. Because we look at everything from manufacturing to graveside setup and service, every person in a licensee organization has to be dedicated to make this happen. Ultimate Service Provider is truly a significant achievement.”
Patrick Walgamuth, President of Akron Concrete Products, Inc. commented, “Of course I am very proud of this accomplishment and of the entire Akron Concrete Products team. But the real reward comes in knowing that the service we provide ultimately helps families at such a difficult time.”
Akron Concrete Products, Inc. has been providing Wilbert burial vaults and related services to funeral homes and cemeteries in the northern Indiana area since 1928.
To learn more about Akron Concrete Products, Inc. visit www.akronconcreteproducts.com or call 800-872-1865.