Automotive Customer Service Manager

Global Auto Inc. Warsaw, IN, USA
Compensation:
$25,000 Annually (plus commission)

Employment Type:
Full-Time

About Global Auto Inc:

Global has been serving all people and their cars for 25 years! We always strive to be the best and provide exceptional work for both European and Domestic vehicles. Our services include diagnostics, exhaust maintenance, tire work, alignments, air conditioning repair, general maintenance, and more!

Why Work Here?

We are a “Faith-based company, we offer *monthly medical reimbursement, Discounts in South Bend IN, on AIRBNB’s, and LifeMart Discounts, Weekly Pay, and Growth!”
As an Automotive Customer Service Manager with Global Auto Inc., you are the Professional that our customers look to when they need help with their vehicle. You are the Professional that our customers see every time they invest in their automobile, and because of these reasons, you play a large role in building lasting relationships with our customers.

Our Automotive Customer Service Manager has the responsibility of managing Automation Sales Service Advisors. His/her team will take our customers through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

The Automotive Customer Service Manager has a major role in our customers’ experience. Responsibilities include but are not limited to sales activities, staff management, quality of work, customer satisfaction, revenue, profit margin, and other documented goals as assigned by Upper Mgmt. All office personnel report directly to the Automotive Customer Service Manager

Essential Duties and Responsibilities:
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook.
• Take necessary corrective or disciplinary action for employee non-compliance.
• Manage office personnel and daily operations.
• Ensure quality of work, attitude, and performance meet or exceed customer satisfaction goals.
• Direct the smooth, orderly, and organized operation of the store.
• Always maintain a professional and positive attitude and positive communications.
• Develop customer estimates and work orders.
• Responsible for directing Direct Service Writer’s development of customer estimates and work orders without delay.
• Assign work orders to the technicians.
• Ensure the selection of quality parts.
• Ensure target margins are achieved.
• Open and close store daily.
• Perform daily accounting closing and balancing procedures.
• Perform daily, weekly, and monthly reconciliations, audits, and report analysis. Report results to Upper Mgmt.
• Ensure all office equipment is fully operational and in good working order.
• Ensure Service Advisors have the resources needed to do their job.
• Serve as the primary communications interface to the customers, before, during, and after service.
• Greet every customer that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect.
• Answer customer calls with enthusiasm and a smile in your voice.
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
• Possess the ability to sell our services consistently and effectively without jeopardizing honesty and integrity.
• Act in a professional manner suitable to represent a quality organization with which you are employed, always in every instance project the characteristics of honesty and integrity.
• *Other duties and tasks may be assigned, as necessary.

Benefits:
• IRA matching*
• Dental Insurance
• Vision Insurance
• Group Rate: life, cancer, and accident insurance*
• Monthly medical reimbursement
• Paid Time Off
• Referral Program

Schedule:
Monday to Friday
Weekends (when work demands require)

COVID-19 considerations:

Hand sanitizer, gloves, and masks are provided to keep our technicians safe. As an organization, we are continuing to monitor and deliver as much education regarding COVID-19 as possible.

Shop Type:
Independent Repair Shop
Work Location: 802 S Buffalo St, Warsaw, IN 46580 (one location)
https://www.globalautoinc.com/

*Veterans strongly encouraged to apply
* A job for which military-experienced candidates are encouraged to apply
* Open to applicants who do not have a high school diploma/GED
*A job for which all ages, including older job seekers, are encouraged to apply
*Open to applicants who do not have a college diploma
* Come grow with us!