MILFORD – Lakeland Rehabilitation & Healthcare received the Diamond Award for their commitment to customer service excellence at The Trilogy Health Services 2016 Spring Meeting, which was held April 12-14 in Columbus, Ohio. The award was based on feedback provided by residents and their families through Trilogy Health Services’ bi-annual Customer Satisfaction Survey.

Lakeland received recognition for their customer satisfaction scores in staff attitude, quality of nursing care, dining experience, activity programming, appearance/cleanliness, and value of services.

“We make it our mission at Lakeland to continually exceed the expectations of our customers, and consider our scores on the Customer Satisfaction Survey to be a great indicator of the quality of services we provide. We are excited and pleased to receive such great recognition,” said Nicole McMillan, executive director.  “We value the fact that our customers have given us their stamp of approval.  Our goal is to exceed the expectations of our residents and their families every day by delivering the best care possible. I feel very fortunate to lead such a wonderful team of healthcare professionals.”
Companywide, over 8,400 surveys were mailed to residents, family members and other responsible parties, with over 51 percent of the surveys returned. Across all surveys, 91 percent of customers responding said they would recommend their Trilogy campus to someone who required senior living services. Trilogy Health Services currently operates 100 senior health and hospitality communities throughout Indiana, Ohio, Kentucky and Michigan.

Lakeland Rehabilitation & Healthcare is a Trilogy Health Services community.  It offers a full range of personalized senior living services including long-term care, skilled nursing, adult day services and rehabilitation. Our services are delivered by staff specially trained to honor, and enhance the lives of our residents through compassion and commitment to exceeding customer expectations.

For more information or to learn more about their services, call them at (574)658-9455, or visit theirr web site at lakelandrhc.com. For more information about Trilogy Health Services, please visit www.trilogyhs.com.