Mason Health & Rehabilitation Center, a TLC Management facility in Warsaw, received the Excellence in Action award from My InnerView by National Research Corporation. This honor recognizes long term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores.

“Every year, we are exceptionally honored to award these fine organizations for their excellent quality and care given toward their residents and employees,” said Susan L. Henricks, president and COO of National Research. “We are even more excited to extend this award across more facets of the long term care and senior living spectrum to include skilled nursing, assisted living, and independent living organizations. Every day these providers are making a difference in the lives of residents and employees to ensure they are receiving the utmost quality of care. We congratulate our clients for taking the proactive initiative to measure quality.”

The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying nursing homes, in addition to assisted living and independent living communities, must have completed a workforce satisfaction survey in 2012. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.”